FAQs

BROKERX COSTS

  • The cost for BrokerX training is $250, which is an exclusive rate. Payment will be processed immediately upon the completion of your registration submission. If you have any questions about the enrollment or payment process, contact us at support@mortgagebrokerx.com.

    As part of BrokerX, On-Site Skills Development (Success Track training at UWM) is included at no cost to you. Once you have provided proof that you have passed the SAFE MLO test, travel arrangements will be confirmed by UWM.  

    Each participant is responsible for costs and fees associated with the SAFE MLO test registration, the MU4 application, background/credit checks and any other required costs. (total costs may vary depending on state requirements starting at $300). OnCourse Learning will provide additional details during Orientation.

    More information about test fees and other costs associated with obtaining an MLO license can be found here under the “Professional Standards Fees” section. 

  • You will receive an initial email from support@mortgagebrokerx.com, then two confirmation emails with more details along with Prep xL course materials and log-in credentials from confirmations=oncourselearning.com@prepxl.oncourselearning.com.

  • The cost for BrokerX training is $250, which is an exclusive rate. Payment will be processed immediately upon the completion of your registration submission. If you have any questions about the enrollment or payment process, contact us at support@mortgagebrokerx.com.

  • You have until 3 business days prior to the date of Orientation to cancel your enrollment in order to receive a full refund. If you forfeit your eligibility during the program, the fee is non-refundable. 

VIRTUAL & ON-SITE SKILLS DEVELOPMENT REQUIREMENTS

  • BrokerX will span 5 weeks, with Orientation held the week before the 5-week course begins. Per OnCourse Learning requirements, as well as mandates set forth for Nationwide Mortgage Licensing System (NMLS)-approved training, you must attend every virtual class to remain in the BrokerX program.  

    A 1-hour virtual Orientation will be scheduled the week before the session begins.  

    The first 2 weeks (Weeks 1 & 2) will include instructor-led virtual coursework with OnCourse Learning that will count as your 20 hours of SAFE. The second 2 weeks (Weeks 3 & 4) will be self-paced virtual exam prep with OnCourse Learning. The last week (Week 5) will be on-site at United Wholesale Mortgage headquarters in Pontiac, Michigan, with their award-winning Success Track training team. 

  • In accordance with NMLS requirements, you are unable to miss any classes. If you miss a class, you will forfeit your eligibility for the BrokerX program.  

  • OnCourse Learning allows a 10-minute grace period within the scheduled time for each virtual class. If tardiness extends beyond 10 minutes, you will forfeit your eligibility for the BrokerX program. 

  • All participants must have their camera on for the duration of every virtual class. If your camera is turned off, you will forfeit your eligibility for the BrokerX program. 

  • Participants must use a desktop or laptop computer to log in to the virtual classes – any use of cellphones will cause you to forfeit your eligibility for the BrokerX program.  

  • Once you have attended Orientation and completed Week 1, you will you will be contacted to confirm any personal information UWM will need to make your travel arrangements. As a reminder, On-Site Skills Development is included in BrokerX at no cost to you.   

TESTING / LICENSING REQUIREMENTS

  • It will be your responsibility to obtain your test results and share verification with OnCourse Learning. More details will be provided during Orientation and Weeks 1-2. 

  • All BrokerX participants must register for and complete the SAFE MLO test. 

  • If you do not pass the SAFE MLO test, you will still be eligible to attend the On-Site Skills Development (Success Track Training at UWM). You must wait 30 days before re-testing. Re-testing and passing is expected.

  • If you do not pass the SAFE MLO test, you can discuss options with OnCourse Learning at that time. 

  • If your state requirements are not addressed during Orientation, contact Angie Crippen at OnCourse Learning at ACrippen@OnCourseLearning.com

GENERAL INFORMATION & SUPPORT

For any questions about your BrokerX enrollment, payment, log-in credentials, or virtual learning platforms, please contact: 

OnCourse Learning Support 

Email: Angie Crippen (BrokerX@OnCourseLearning.com) OR (Support@OnCourseLearning.com) 

Phone: 866-512-9888 (Press option 1 for Mortgage, then option 2 for Support)

Support Hours: 

  • Monday - Thursday, 8:30AM - 8:00PM ET 

  • Friday, 8:30AM - 7:00PM ET (phone or email) 

  • Saturday, 10:00AM - 2:00PM ET (email only)